F.A.Q

WHAT IS THE LOCATION

We are situated at Brentwood Leisure Park, Warley Gap CM13 3UJ


HOW DO I RECEIVE MY TICKETS?

Upon purchasing a ticket, your tickets will be dispatched to you direct from the Universe ticket site.  Remember to check junk folders if your tickets are not immediately received.  


CAN I PURCHASE TICKETS OVER THE PHONE?

Due to operating a live booking system, we cannot facilitate ticket sales over the phone - all tickets are to be bought in advance direct from our website


CAN I BRING MY PUSHCHAIR / WHEELCHAIR IN?

Regrettably, due to the nature of our event and how our building is comprised we are unable to admit buggies, prams and wheelchairs in to our event, due to health and safety.


HOW LONG DOES THE EXPERIENCE LAST

We anticipate that our experience will last approximately 60 minutes


AGE LIMIT

Our experience is suitable for adults and children of all ages - babes in arms are permitted free of charge but must be held or in a carrier for the duration of the experience.
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